Synchronization errors
(If you yourself cancel synchronization partway through, it will not be displayed as an error)
[List device communication error]
- Please check the Bluetooth connection on your wrist device and smartphone, then try again manually.
- If the error continues to occur each time, please try re-pairing the device.
Remove pairing - If the error persists, please do the following.
- – Restart your smartphone
- – Reinstall the application
[Web communication error]
- Unable to communicate with the website. Please make sure that your smartphone is connected to the network and try again.
- If this does not resolve the problem, please do the following.
- – Restart your smartphone
- – Reinstall the application
[Non-communication-related error]
- If the error persists, please do the following.
- – Restart your smartphone
- – Reinstall the application
[The service is currently undergoing maintenance]
- Epson View is currently undergoing maintenance. Please try again later.
[Data limit reached]
- The amount of workout data that may be recorded on the servers is roughly 10,000 entries per account.
- Please delete unneeded workout data then try uploading again.